Refund Policy

1) Scope

This Refund Policy applies to paid service packages and custom-scoped engagements provided by LynxOne. It does not apply to third-party fees, third-party services, or costs charged by other parties.

2) Definitions

• Service: the selection workflow deliverables (shortlist, comparisons, checklists, notes).
• Work started: we have begun processing your brief or drafting deliverables after confirmation.
• Deliverables: any tangible outputs we provide (documents, summaries, checklists, matrices).

3) Cancellation before work starts

If you cancel before work starts, we generally provide a refund of amounts paid, minus any non-recoverable processing fees (if explicitly disclosed during checkout or invoicing).

4) Cancellation after work starts

If you cancel after work starts, refunds (if any) depend on completed work. We aim to be fair and predictable:

• Early stage (brief processing only): partial refund may be available after deducting time spent.
• Mid stage (shortlist drafted): partial refund may be available based on delivered portion.
• Late stage (decision pack delivered): refunds are generally not available once the main deliverables are delivered.

If you have received deliverables, we may offer revisions within the purchased scope as an alternative to a refund.

5) Digital services and deliverables

Our services often include digital deliverables. Once delivered, they cannot be “returned” in a physical sense. Refund eligibility therefore depends on service stage and whether meaningful deliverables have already been provided.

6) Exceptions

Refunds may be reduced or denied in cases such as:

• Requests that cannot proceed due to missing information after repeated follow-up attempts.
• Misuse, abuse, or violation of Terms of Service.
• Chargebacks initiated without first contacting us to resolve the issue.
• Third-party delays or decisions outside our control (these do not automatically create refund eligibility).

7) How to request a refund

Email [email protected] with:

• Your name and the email used during purchase/engagement
• Invoice reference (if available)
• Reason for the request (brief, factual)
• Any relevant dates and context

We may request reasonable verification to prevent unauthorized requests.

8) Processing time

If a refund is approved, processing time depends on the payment method and business institution processing cycles. We confirm approvals by email.

9) Disputes

If you disagree with a decision, reply to our email with additional context. We’ll review and respond. This policy does not limit any mandatory consumer rights that may apply under local law.

10) Contact

Refund policy questions: [email protected]

Effective date: 2026-02-14