Privacy Policy

1) Controller & contact

Controller (business contact for privacy matters):

• Legal name: LynxOne Residence Selection K.K. (DEMO contacts, synthetic)
• Address: 5-2-9 Ginza, Chuo-ku, Tokyo 104-0061, Japan
• Phone: +81 3-6811-2840
• Email: [email protected]
• Business ID: JP-LXO-2026-0214
• Hours: Mon–Sat 10:00–19:00 (JST)

2) Scope

This policy applies to: (a) visitors of this website, (b) people who contact us through forms or email, and (c) clients using our service workflow (where applicable). It does not cover third-party websites you may reach via links.

3) Definitions

For clarity, we use the following terms:

• Personal data: information relating to an identified or identifiable individual.
• Processing: any operation performed on personal data (collection, use, storage, disclosure, deletion).
• Controller: the entity determining the purposes and means of processing.
• Cookies: small files stored on your device to enable functions and preferences.

4) Data we collect

We aim to collect only what is needed for communication and service delivery.

4.1 Data you provide

• Contact details: name, email, and optionally phone.
• Message content: subject and message body you submit.
• Service context: preferences and constraints you choose to share (e.g., location preferences, timeline).

4.2 Data collected automatically

• Basic technical data (e.g., approximate time of access, pages viewed, general device/browser data).
• Cookie preferences and essential session data (where applicable).
• Security signals (e.g., rate limiting indicators) to protect the site.

5) Purposes of processing

• Responding to requests (e.g., replying to your form submission or email).
• Service preparation (e.g., structuring your brief and coordinating deliverables).
• Site operation and security (e.g., preventing abuse, ensuring stability).
• Analytics for performance in a privacy-minded way (non-Google tooling; focused on aggregate trends where possible).
• Legal compliance if required by applicable laws.

6) Legal bases

Depending on your location and applicable laws, we process personal data based on one or more of the following:

• Consent: e.g., when you submit a form with the required consent checkbox.
• Contract or pre-contract steps: e.g., to provide requested services or prepare a proposal.
• Legitimate interests: e.g., operating and securing the website, preventing abuse, improving performance.
• Legal obligation: e.g., where recordkeeping is required by law.

7) Cookies and similar technologies (no Google)

We do not load Google Fonts, Google Maps, or Google Analytics. Cookies used on this website are intended to support: (a) essential operation, (b) performance preferences (where enabled), and (c) remembering your cookie settings.

7.1 Cookie categories

• Essential: required to provide core site functions and security features.
• Performance: helps us understand general site usage patterns in aggregate, where possible.

You can adjust cookie preferences using the cookie settings mechanism provided on the site (when available). Some cookies may be required for basic operation.

8) Sharing and disclosures

We do not sell personal data. We may share data only as needed for:

• Service providers (e.g., hosting, security) under contractual confidentiality obligations.
• Professional advisers where necessary (e.g., legal or accounting), under appropriate confidentiality.
• Legal requests where required to comply with law or protect rights and safety.

9) International transfers

Depending on hosting or service provider locations, your data may be processed in countries outside Japan. Where transfers occur, we aim to use safeguards appropriate to the sensitivity of the data and applicable laws.

10) Retention

We retain personal data only for as long as needed for the purposes described in this policy:

• Contact inquiries: typically retained for a reasonable period to manage follow-up and record communications.
• Service materials: retained for the duration of engagement and a limited period thereafter for reference and dispute handling.
• Security logs: retained for a limited period to investigate incidents and prevent abuse.

Retention periods may vary based on legal requirements and the nature of the request.

11) Your rights

Rights vary by jurisdiction. Depending on applicable law, you may have rights to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion (where applicable).
• Object to or request restriction of processing (where applicable).
• Withdraw consent where processing is based on consent.

To exercise rights, contact us at [email protected]. We may ask for reasonable verification to protect against unauthorized requests.

12) Security

We use reasonable technical and organizational measures to protect data against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely risk-free; we aim to reduce risk through appropriate safeguards.

13) Children’s privacy

This website and services are intended for adults. If you believe a minor has provided personal data to us, please contact us.

14) Changes to this policy

We may update this policy to reflect operational or legal changes. The “Effective date” below indicates the latest revision.

15) Effective date

Effective date: 2026-02-14